IT Support Analyst

Corporate Interiors Inc
Published
February 29, 2020
Location
New Castle, DE
Job Type
 

Description

SUMMARY:
The IT Support Analyst provides technical support assisting end users with their day-to- day technical duties and issues. The IT Support Analyst will also modify and make minor repairs to personal computer hardware and software system, while providing necessary technical advice.

JOB FUNCTIONS:

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as first point-of-contact for employee IT concerns.
- Respond in a timely manner to end user IT issues.
- Diagnose and correct routine problems with desktop, laptop, and tablet PCs, peripherals, and printers according to the Companys standard operating procedures.
- Diagnose and correct routine problems with end-user software, including Microsoft Windows, Microsoft Office, Adobe Acrobat, and business-specific applications.
- Troubleshoots other end-user devices including iPhones and Android tablets.
- Trains end users in proper use and care of issued hardware and software.
- Assists in the setup of workstations and equipment for both new and existing users.
- Assists in the organization and tracking of IT assets.
- Assists in maintaining IT documentation.
- Use sound judgement in escalating issues of high technical difficulties that may need escalation to IT
Manager.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities
may change at any time with or without notice.

Competencies
1. System Analysis Using logic and reasoning to identify the strengths and weakness of alternative
solutions, conclusions or approaches to problems.
2. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
3. Analytical Thinking Job requires analyzing information and using logic to address work-related
issues and problems.
4. Attention to Detail Job requires being careful about detail and thorough in
completing work tasks.
5. Decision Making - Using sound and rational judgement, based on expertise; and knowledge of the
Companys standard operating procedures, to identify the smartest course of action to resolve any
issue.
6. Cooperation Job requires being pleasant with others on the job and displaying a good-natured,
cooperative attitude.
7. Adaptability/Flexibility Job requires being open to change (positive or negative) and to
considerable variety in the workplace.
8. Integrity Job requires being honest and ethical.
9. Initiative Job requires a willingness to take on responsibilities and challenges.
10. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Supervisory Responsibility
This position has no direct supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment
such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a
sedentary role; however, some movement is required to visit end users. This would require the ability to
move normal office technology.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
Occasional evening and weekend work may be required as job duties demand.

QUALIFICATIONS:
- Strong technical knowledge of PCS, laptops, printers, and peripheral hardware devices.
- Strong working knowledge of common devices and office technology, their use and associated
terminology.
- Strong working knowledge of common office software, including the Microsoft Office Suite (Word,
Excel, PowerPoint, and Outlook) and Adobe Acrobat.
- Familiarity with both iOS and Android mobile operating systems
- Detail oriented and focused on problem resolution.
- Is seen as trustworthy- consistently adheres to ethical principles and expects other to follow suit
- Openly values honesty-is respected as a credible source and a proven confidant
- Understands and values the importance of trust-keeps confidences credible source and a proven
confident
- Is conscious of his or her personal value system when faced with difficult situations-stays true to
his/her values even when it is unpopular to do so

PM19

Required Education and Experience
- GED/High school Diploma, required.
- 1-2 years experience in a PC/local area network support environment
- Strong technical knowledge of PCS, laptops, printers, and peripheral hardware devices.
- Strong working knowledge of common devices and office technology, their use and associated
terminology.
- Strong working knowledge of common office software, including the Microsoft Office Suite (Word,
Excel, PowerPoint, and Outlook) and Adobe Acrobat.
- Experience with diagnosing and troubleshooting PC related computer problems such as with
Microsoft Windows 7, 8.1, and 10.
- Basic understanding and familiarity with office infrastructure concepts including networking, Active
Directory, and Microsoft Exchange
- Familiarity with both iOS and Android mobile operating systems
- Detail oriented and focused on problem resolution.

Preferred Education and Experience
- Associates/Bachelors Degree in a technical field, preferred.

TRAVEL:
Occasional travel to the Wayne, PA Office is required.

PM19
PI118517364

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